On the customer services team at British Airways, no two work days are the same. Your ability to jump from duty to duty with ease will be essential for success in the role. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. As you prepare for this interview with British Airways, think of a job that allows you to clearly explain the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion.