Part of this role will entail escorting passengers to and from flights in a timely manner. What interpersonal skills do you have that will make you excel in this aspect of the job?

Because you will be working face to face with British Airways passengers in many ways on the customer services team, your interviewer will definitely ask you some questions that will allow you to dig into your interpersonal and communication skills. As you answer any questions related to your interpersonal skills and working with customers, be sure to talk about your listening skills, verbal communication skills, positive attitude, and empathetic approach, as these are all of the necessary skills needed to provide the best service possible to customers when spending small amounts of time with them.