Boston Scientific Corporation Mock Interview
Practice 30 Boston Scientific interview questions covering medical device innovation, regulatory knowledge, and patient-centered problem solving.
Question 8 of 30
We are committed to advancing science for life and one of the main ways we do this is by connecting with our customers, healthcare professionals. How do you make connections with your external customers in your work?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
Boston Scientific manufactures and sells products that are used in hospitals and clinics around the world and in the ever-changing world of healthcare, the organization must be at the forefront of innovation. To do this, listening and learning from customers is essential. For this question, your interviewer is looking to learn how you've related to external customers in your past work to get a sense of how you will handle these relations if hired for the position with Boston Scientific. Talk about the relationships you have built with external customers in your work and explain why these relationships were important to the success of your business.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"Working in corporate contracting for the past five years, my job has entailed working closely with internal sales staff as well as the customers we are contracting with. I have had leeway to work with customers on their contracts to make mutual concessions to meet their needs and demands. To do this, I have either hosted meetings between the staff of my organization and the customer over the phone, via web conferencing, or in-person. These sessions form the foundation for the contract process. Are you able to elaborate on the typical contracting process here at Boston Scientific in the work that I would be doing?"
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"Working in production on the manufacturing side, I have worked with external customers on many things and these connections are built through solid communication on my end. A typical communication with a customer would be a change in materials we are using to make circuit boards. When this happens, I work with my engineering team to send out communication to our customers. We openly invite them to come onsite to our facility for demos and we also send out test pieces for them to demo on their production end of things. We often get special requests and we work as a team between production and engineering to ensure we meet our customers needs."
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Anonymous Answer
When I was working in construction I often had people come to me off the street asking me questions about the company I worked for. They saw that my colleagues and l acted professionally, were very polite, and were well informed about the work and success of the company. Sometimes this would help the company gain new contracts.
Stephanie's Feedback
You do a good job of showing your transferrable skills from another industry! Good response.
Anonymous Answer
Working in the installation department in the decking industry, I'm the last person the client sees when receiving their final product. I must assure the project is well executed to get the client satisfaction we are looking for. I always try to go above and beyond for the client and meet their requests when possible. I once had a client who had had a terrible experience with another decking company so I had to walk her through all of our products, certifications, and installation process to gain her trust and let us redo her home renovations.
Marcie's Feedback
Great! Your answer shows that you are very client-focused and that you recognize the importance of making sure the client is fully satisfied.
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