Tell me about your greatest work-related achievement.

"My greatest accomplishment was solving a recurring problem for my last employer. We had personal handheld devices to show what items we had in stock and could look up products for our customers to see if we had more on the shelves or in the back. Unfortunately, the numbers were often wrong, despite all of us being diligent about inputting the right numbers when we stocked.

I did a bit of sleuthing and discovered that our new car side service had not been added to the system that tracked inventory. Customers would use an app to order their items, and an associate would shop their order, pack it up, and take it to their car. For some reason, when items were ordered through the app, our inventory program didn't count them as being purchased, so it looked like we had more product in the store than we did.

It turned out to be an easy fix, and before long, our inventory numbers were correct. After that, we had a lot fewer angry customers, and organizing the shelves became much easier!"

"My greatest work-related achievement was teaching myself how to use my automotive shop's scheduling system. It was a small company, and there had only been one person in charge of scheduling appointments. I had just been hired to help out around the office but had not been trained on the scheduling system yet when the person who normally did it had a medical emergency. We did without for a few days, but it was soon clear that they would not be back anytime soon. I took the initiative to learn the program on my own. I did some online research and then tried out the program for myself. It took some trial and error, but before long, I was using the program like a pro. It was nerve-wracking to learn something so important with no help, but it was incredibly rewarding when I was able to run the program for the company on my own."