Take me through your experience in retail. What was the most challenging position you held? Which was your favorite and why?

"By far, my most challenging retail position was my first, nearly eight years ago. It was difficult to transition from restaurant service to retail service. While some of the skills are transferable, it was a totally different experience. But that first difficult job set me up for success in the retail industry like a trial by fire. I learned a lot about myself and what it means to create great customer experiences that result in repeat and regular customers."

"While I haven't yet worked in the retail industry, I'm excited to get started! In my most recent position at an IT call center, my favorite part of the job was the connections I built with my repeat customers. I loved getting to know them, learning how to communicate with them, and building honest, respectful relationships. It's been a challenging job because IT trouble tends to bring out the worst in people (everyone hates it when technology doesn't work the way it should). It's taught me to stay calm, focused, and positive when things don't go the way you expect, which I think are valuable skills in the retail industry."