Practice 35 AAA interview questions covering auto services, membership benefits, and customer care.
Question 26 of 35
Why the Interviewer Asks This Question
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
In asking this question, your interviewer is curious about how aligned your sense of ethics is with their code and guiding principles. Remember, many of the core values of the AAA clubs across North America are very similar and typically follow the same guiding principles. Regardless, take the time to familiarize yourself with the values of the particular AAA club you are interviewing with. For example, AAA Cal State says in its core values, "We do the right thing because it is the right thing to do. We work hard to maintain and earn the trust that our members have in our employees and our brand." And, as AAA of Southern California puts it, "We all share the goal of doing the right things for our members and meeting or exceeding their expectations. Their trust in us is our most valuable possession."

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I do not believe in 'taking the fall' for people based on protecting them. Transparency is always best; if something goes wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I will always help a well-meaning co-worker to save face when necessary. With that said, I will not lie to save a co-worker from the consequences of their mistakes."

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Written by Kevin Downey
35 Questions & Answers • AAA

By Kevin

By Kevin