AAA Mock Interview
Practice 35 AAA interview questions covering auto services, membership benefits, and customer care.
Question 31 of 35
Tell me about the last time communication broke down and you had trouble seeing eye to eye with someone.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Many AAA clubs have similar core values and mission statements. For example, one of AAA Club Alliance's core values is Respect: "Respect the worth of every person. Treat everyone as they wish to be treated. Communicate openly. Listen, regardless of level or position." So when describing how you dealt with a communication breakdown, highlight you put all your communication skills to work through empathy and respect, active listening, mirroring, and nondefensive communication. Familiarize and align yourself with the core values of the AAA organization you are applying to.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"I was working with someone on a team project. Their findings were off, and they were at risk of not meeting their deadlines. They were going through some personal issues that distracted them from the tasks at hand. I identified the problem they were dealing with from my perspective and attempted to offer some constructive advice, but they weren't hearing what I was attempting to communicate, and they kept repeating the same unrelated issues to me. I realized they needed to be heard and validated. So I listened patiently and kept asking more validating questions while mirroring their points back to them. I empathized with them and was able to de-escalate the situation rather quickly. I then offered more insights, which graduated into offering an alternative perspective. After a while, they received the advice I relayed and corrected course, enabling us to barely meet that deadline."
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