Tell me about the last time communication broke down and you had trouble seeing eye to eye with someone.

"I was working with someone on a team project. Their findings were off, and they were at risk of not meeting their deadlines. They were going through some personal issues that distracted them from the tasks at hand. I identified the problem they were dealing with from my perspective and attempted to offer some constructive advice, but they weren't hearing what I was attempting to communicate, and they kept repeating the same unrelated issues to me. I realized they needed to be heard and validated. So I listened patiently and kept asking more validating questions while mirroring their points back to them. I empathized with them and was able to de-escalate the situation rather quickly. I then offered more insights, which graduated into offering an alternative perspective. After a while, they received the advice I relayed and corrected course, enabling us to barely meet that deadline."