"When preparing for this interview, my research indicated that you're struggling to improve your customer satisfaction rating. Some of the feedback you received is that your customers would like resources to help them better use the products you create. I'm confident I can create these online and in print resources during my first few months on the job. I'm familiar with your technology and have reviewed the current customer support resources. I believe that simplifying the language in these, reformatting them to make them easier to read, and including more graphics and illustrations will increase the customers' use and satisfaction and improve your ratings in this area."