Master 30 Technical Writer interview questions covering documentation samples, API writing, and audience analysis.
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William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
Technical writers consistently use subject matter experts to obtain information about a topic related to the document they are creating. The subject matter experts, or SMEs, may be product developers, software developers, product managers, or other experts knowledgeable about the document's topic. These same people are typically project stakeholders and should be willing to cooperate with you. The interviewer wants to ensure that your engagement strategy respects the SMEs' time and is not confrontational or aggressive.

William Swansen has worked in the employment assistance realm since 2007. He is an author, job search strategist, and career advisor who helps individuals worldwide and in various professions to find their ideal careers.
"When engaging with subject matter experts, I first confirm whether the individuals I will be contacting have the knowledge I need and are stakeholders in the project. If this is the case, my approach is pretty straightforward, asking for their time and describing why I need to meet with them. If the SMEs do not have a stake in the project, I need to be more diplomatic when requesting their time. I'm a little more flexible about when we can meet or have a call, and I emphasize the benefits of working together for both them and the organization. I try not to depend on any single SME too often by building a portfolio of experts both within and outside of the organization."

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Written by William Swansen
30 Questions & Answers • Technical Writer

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By William