You're managing the launch and implementation of a new operational system for the entire business. You're told to focus on doing things right, versus doing things fast. How will you oversee quality in your plan?
Quality assurance is paramount to the success of a project, especially in this scenario in which the project ultimately impacts the way the business is run. To successfully answer this question, provide examples of quality management throughout your project plan. The interviewer is looking for someone who can ensure that project deliverables meet the standards established at the beginning of the project. In addition, even though speed isn't emphasized, assure the interviewer that there still needs to be a realistic timeline.
"It's rare to be told to focus on quality versus time, so I will take this opportunity to carefully plot milestones. With every milestone, I will work with stakeholders to identify corresponding measures of success. In the rollout plan, I will start by testing the new system with two small departments. I'll make sure that the test has realistic and measurable targets. Based on the outcomes for the first couple of tests, I will refine the rollout plan for the other departments. If we're not confident to move forward based on the initial outcomes, then I'll propose to run the test again with another group. However, I will also make sure to deliver in a timely manner and this will be based on business outcomes. This can be done early in the planning stage by estimating business impacts based on the time and resources spent to complete milestones."
