"Recently, I created a knowledge base to document our most common processes. It was a cloud-based tool that had a really simple interface. The team behind it posted some how-to videos for the most used functions through their FAQ section, but I found that it was a little outdated. They'd implemented quite a few updates since they recorded the videos. So, after going through all of them, I proceeded to start my documentation and explored the ins and outs of the tool. It took around three working days until I was comfortable publishing. I did meet with them afterwards to go over my first couple of processes and got their opinion to see if any other features would add some value to what I'd already built."
