Practice 35 Senior Account Manager interview questions covering client retention, revenue growth, and stakeholder management.
Question 34 of 35
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Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"The best way to avoid ending a business relationship is by meeting all agreed-upon objectives, communicating regularly, and going above and beyond with customer service."

Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
Business doesn't always run smoothly and unfortunately, there are times when you may be at risk of losing a client. Perhaps you were unable to meet their needs, communication was off, or their budget has been cut. Whatever the reason may be, the interviewer wants to know how you would handle this scenario. In your response, demonstrate your client management skills.

Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"As soon as a client vices any concerns, I address them immediately to avoid losing them as a client. If the issue is something I can resolve, I take the necessary steps and reassure the client that our company will provide what we've agreed to without any issues. I also ask how I can be of better service to them. If the issue is out of my control, I still find ways to continue working with the client."

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Written by Ronda Barnes
35 Questions & Answers • Senior Account Manager

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