How do you delegate authority?
"In my previous role, I was responsible for supervising a staff of customer service representatives. I delegated authority based on the employee's skills. However, I didn't limit the authority to employees who performed well. I also delegated authority to employees who needed more experience to develop their skills as well."
Delegating authority can sometimes be challenging. The interviewer wants to know how you accomplish this in the workplace. In your response, provide a relevant example that supports your answer. Here are a few keywords you can include to demonstrate that you understand the importance of delegating:
-empowering others
-building trust
-professional development
-teamwork
"When delegating authority, I consider the strengths and career goals of my team members and delegate tasks that can support them. I have a conversation with the employee and ensure they understand what is required and provide guidance as needed. I also provide feedback to let them know how they are handling the responsibility."
