Master 30 Product Manager interview questions covering prioritization, metrics, and product strategy.
Question 18 of 30
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A key element of the product manager role is making sure your team stays on track, even when conflicts arise. The interviewer wants to know if you have experience handling conflicts and what method(s) you use to resolve them.
"At my current job, I just completed the successful launch of a new product. There were some bumps along the way with one of my team members though. Our deadline was tight, and he was coming in late on his assignments. When it became clear this was a recurrent issue and not a one-time miss, I scheduled a one-on-one meeting with him. I made sure to approach the issue in a non-accusatory way, asking what I could do to help him be more successful in meeting deadlines. We worked together to create a performance improvement plan (PIP) and then met weekly to ensure he was meeting the deadlines and other terms we had set. This got him back on track and we were able to launch the product on time without any issues."
Whether your example has to do with someone missing deadlines or someone who did not agree with your vision, walk through the steps you took to resolve the issue without causing further conflict and without impacting the product launch or success. Show you are able to handle conflicts in a respectful and professional manner.
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Written by Tiffany McPherson
30 Questions & Answers • Product Manager

By Tiffany

By Tiffany