Ideally, the interviewer is looking for someone with all the required skills plus someone who has wonderful communication skills. As there will always be stiff competition and other candidates nipping at your heels, you will have to come over with your answers in the best way possible to prepare beforehand. Tell the interviewer what experience you have dealing"‹ with patient issues, that you have great decision-making skills and that you find it easy to talk and communicate with people of all ages and nationalities. If the answer to these questions is yes, then your communication skills are likely strong enough and you possess the correct attributes to work in Patient Services.