How do you handle criticism?
As a Patient Services Coordinator, you will receive feedback about your work from everyone on your team, even your patients. Regardless of how reasonable or accurate the observations may be, do your best to respond thoughtfully. Be humble and don't take it personally. Depending on who the criticism is coming from, you will want to approach it differently. If it's coming from a doctor or colleague, you will want to respond respectfully. The key is to stay calm and never express frustration towards the person. Give an example where you stayed professional when someone gave you negative feedback.
"I appreciate the feedback. Now I know how I can improve next time."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I handle criticism very well I believe. I understand that in the medical field that this will arise at some point.
Marcie's Feedback
It's great that you are able to handle criticism; the interviewer will be happy to hear this. To further strengthen your answer, can you talk about a time when you were criticized and discuss how you successfully dealt with this? This will prove to the interviewer that you are truly capable in this area. Good job!
