Please describe a situation where you needed to adapt a process, procedure, or technology differently from how you did things.

When responding to the question, provide the interviewer with a brief description of a situation where you encountered a new challenge and how you addressed it by learning a new process or procedure or acquiring new skills. Describe the benefits to the company because of the way you reacted to this situation.

"Recently, our company switched to a new paperless help desk ticketing system. I was required to explain this to our internal clients and help them set up online requests. Having never done this myself, I first had to learn the system to explain it to the users. After doing this and gaining confidence in my knowledge, I put together a tutorial and presented it to our users. They quickly adopted the new system, which saved the company 25% on its help desk ticket processing costs during the first year."