"Since we spend the majority of our day in the workplace, it's fair to say that employees want the workplace to be enjoyable and a place they look forward to coming into every day. When the atmosphere is positive and collaborative, the team will provide quality experiences for patients. If colleagues aren't communicating and working together or are arguing or complaining, the patients will have a negative experience and may not return to the practice. Building and maintaining relationships within the team also improves morale, increases productivity, retention rates, knowledge, and skills as others work together and learn from one another, and also promotes innovation and creativity."