"We have a special needs patient that has been coming to our practice for years. When he first came to see us, he was very anxious about being at the dentist, and his mother would often have to accompany him for basic cleanings and care. Over the years, I was able to build trust with him enough to where he can now come in without his mother escorting him. He is very particular and only likes certain staff assisting him, so I always clear my schedule and ensure that I can be there to provide care during his appointments to make it as comfortable and routine for him. He requires extra time and patience, but I love knowing he can feel safe and comfortable in our practice with our team at his side. He loves even numbers, so he will often have special requests, like to floss his teeth twice or to have two tubes of toothpaste when he leaves the office. I'm always happy to accommodate him so that he can continue to have a positive experience and to continue to come and see us for his care and treatment."
