How do you handle a patient who complains a lot?

"If I have a patient that I feel is frequently complaining, I usually try to address the root issue. For example, if it's a simple complaint about the temperature in the office, I have no problem getting them a warm blanket to make them more comfortable. Perhaps they are just nervous, and that nervous energy is coming out in the form of negativity, or maybe no one explained the process, procedure, or the why behind a recommendation to the patient. Often, a lack of understanding can lead to the patient feeling frustrated and negative, resulting in complaining. I do my best to answer their questions, reassure them and keep a positive tone. Sometimes a little encouragement and reassurance will help reduce their complaints."