"I will build trust and relationships with new patients by effectively communicating and being honest and transparent with patients. For example, it's important not to over-promise or commit to things you cannot deliver on. If a patient requests something, it's easy to get caught up in other tasks and forget to come back to complete their request, but it's important that if you say you're going to do something, you do it and in a timely manner. Following through shows patients, they can rely on you to do what you say you will do. I will also communicate with them regularly so they know what to expect and answer any questions or concerns they may have. If the dentist is running behind, I let them know what's happening and the why behind it. My personal philosophy is always to lead by example, and I find that's the best way to build trust and rapport."