"Many patients, young and old, have anxieties about surgical procedures, and some even have those anxieties with routine check-ups. Our office tries to provide a calming environment, with relaxing music, soft lighting throughout the office where possible, and even calming paint colours. Pleasant distractions like a television to watch is especially helpful when working with children. We try to reduce noise so that the sounds of drills or other tools do not frighten other patients who may already be experiencing anxiety. When working directly with the patient, I explain every step of the process or procedure so they know what I'm doing and what to expect. I also pause if they have any questions or concerns or need to take a break. Patience is important when working with patients who have fears or anxieties and using reassuring words and encouragement can also be helpful throughout the treatment to help them relax."