At the NHS, we put a great amount of focus on the patient experience. How would you help ensure a positive experience for all patients that you work with here?

"Many patients are nervous or anxious when they are going to have a dental procedure done, so I go above and beyond to help calm their nerves and reassure them that they are in good hands. It's important that they know we want to make every effort to help them get well and return home as quickly as possible. I strive to make them comfortable, whether that's spending extra time explaining what we will be doing, helping them find an audiobook to distract them, or helping them find soothing music on the radio. I check in with my patients often to ask how they are feeling so they know I genuinely care for them. I seek patients' feedback often, so I know how I can improve my interactions with them and improve their experience with us. My goal is to meet their basic needs, then exceed their expectations for kind, compassionate care."