"As an HR Specialist, I am constantly either on the phone with employees or sending them emails. My written and verbal communication skills are extremely important. I attended a one-day seminar last year on writing efficient emails, which taught me how to explain a complex topic in writing. I also asked a co-worker who is a great public speaker to share their tips for success with me, and he gave me a couple of books to read and a YouTube series to subscribe to. My manager also taught me a great learning process to use when I have a tricky conversation coming up and am uncertain about how to communicate with the employee. I either write out my response if it's going to be an email and send it to her, or she acts as the employee, and I have the conversation with her first. She then provides me with any changes or adjustments she feels are necessary. I've found this feedback has not only improved my skills, but it has also increased my confidence level in my written and verbal communication skills."
