"If someone does not show up for their shift, I call them to see what is going on. If I can't reach them or they tell me they cannot make it to work, I explain the situation to the nurse they would have relieved. I would ask them if they want to work overtime. If they can't, I will make calls to find coverage. In the meantime, I would delegate another nurse to look in on my patients while I make the calls."

"When a team member does not show up for their shift, I will call to see where they are. If I cannot reach them, I ask my staff if they can cover the shift. If none of the staff can work a double shift, I will assign a nurse to care for my patients while I make phone calls to find coverage."

The first thing I do is make sure the patients still have coverage. This might mean asking the current nurse or another nurse to stay over for a short time. I will then attempt to reach the staff and find out if they are coming in or just running late. If they are running late I will cover the patients if no one else can. If they are not coming or are unable to be reached, I will start working on getting coverage. I have provided the coverage myself when I haven't been able to find anyone to cover.