Charge Nurse Mock Interview
Master 60 Charge Nurse interview questions covering leadership, clinical judgment, and unit management.
Question 34 of 60
How do you handle disagreements between nursing staff?
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Entry Level
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
Interviewers ask this question to gain insight into your conflict resolution, problem-solving, communication, and leadership skills. Charge nurses often deal with disgruntled staff, and you should demonstrate how you do so calmly and professionally. If you have a real-life example, share your story with the interviewer without naming the staff members. If you have not had to intervene in a disagreement between nursing staff, explain how you would do so if faced with the situation.
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"I handle disagreements between nursing staff by privately meeting with both parties. I ask them what is going on and try to come to a resolution that is agreeable to them both. Most disagreements can be cleared up with open and honest communication."
Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"When my nursing staff has a conflict, I meet with each of them separately. I first let them tell me their sides of the story, and then I have a meeting with both of them. I explain what each has told me and let them discuss their issue. I then ask them to resolve the issue so we can all get along."
I will bring the staff together in a private location away from the unit to discuss the disagreement. Sometimes I have involved HR in helping mediate the situation. I let each person discuss their concerns and then together attempt to come up with a solution. I do remind the nurses that at the end of the day we are all here to provide care to patients and we need to remain professional and cordial on the unit.
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