How do you engage with customers while making and serving drinks?

"Being fully engaged with customers is a challenge when first bartending, that is for sure! I used to have to jot down the customers' order before I could fully engage in any conversation. Now, if I have a lot on the go, I'll ask the customer to tell me a story while I make their order. It keeps the conversation going, makes them feel important, and allows me to concentrate more on making drinks, versus carrying the conversation."

Bartenders provide customer service, waiting on customers and creating tasty beverages. These are not easy tasks when you're expected to do them all at the same time! Becoming a good bartender takes time and practice. As you get more comfortable, perfecting drinks and find your rhythm, these tasks will become second nature.

"I take pride in my work and strive to provide the best service and drinks. I stay alert and make eye contact with customers, listening carefully to give them exactly what they want."