Describe for me how you perform continuous improvement, working with other information technology personnel to increase the application environment's capacity, reliability, and efficiency.

"An important part of my job is reviewing the applications regularly to identify opportunities for process improvements. I am always looking to discover if I can optimize the applications to increase their performance or enable them to better meet the user needs. I work closely with the vendors to determine if upgrades are available for the applications, whether I need to install patches or bug fixes, and if a new version will be available soon. I also continually test the application's interactions with other programs and elements of the IT environment to ensure it continues to function as originally designed. Finally, I meet with the business users to get their input on how well the application meets their needs and if any additional requirements have developed since we originally speced the application."