How to Answer: What is one advantage that our airline has over our competition?
Advice and answer examples written specifically for an Airline Customer Service Agent job interview.
3. What is one advantage that our airline has over our competition?
How to Answer
As a Customer Service Agent, you will often be the face of the airline to customers. With this question, your interviewer will be looking to hear two distinct things in your answer. First and foremost, they'll be looking to hear that you have done your homework on their airline and understand what sets them apart from other airlines. Second, they'll be looking to hear that you have a bit of a sales side in being able to talk about this advantage, as you would do for customers, if hired for this role. Prior to your interview, be sure to research the airline you will be interviewing with to be able to talk about a unique advantage they have over their competition, so you can explain this with confidence.
Written by Ryan Brunner on March 8th, 2021
Answer Example
"What is really drawing me to work for your airline is the great ticket pricing and the traveler amenities that you provide, which I experienced last year as a passenger. Your complete dominance at ticket pricing make this airline one of the most preferred to travel on. As a passenger who received the best rate with your airline, I was thoroughly impressed by the free DirecTV with my coach seat for my four hour flight, and this would be a great thing to point out to potential customers who wouldn't receive that from other airlines."
Written by Ryan Brunner on March 8th, 2021