Our Customer Service Agents need to know and adhere by the FAA's regulations and policies on a daily basis. Have you worked in a job in the past where adherence to local, state, or federal laws was important?

The Federal Aviation Administration is the controlling force over the commercial airline industry and its policies and regulations impact the day to day jobs of every staff member of an airline. While your interviewer won't be looking for you to know the FAA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work.