Airline Customer Service Agent Mock Interview
Practice 25 Airline Customer Service Agent interview questions covering rebooking scenarios, passenger conflict resolution, and gate pressure situations.
Question 4 of 25
Have you had any cash handling experience during your career at any point, as it would relate to customer transactions?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Part of your duties, if you were hired as the next Customer Service Agent, would be receiving payment from customers for flight tickets. Payment from customers definitely could be in person at the airport, so having experience here is a plus. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"As you can see from my resume, I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. Cashier duties required a strict attention to detail when accepting cash transactions and counting change back to customers. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. A lot of transactions were also handled by credit or debit cards and I had to help customers work the self service pad for transactions. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. During my three years on this job, I never had an issue with an imbalance at the end of a shift."
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