How to Answer: At our airline, teamwork is the key to providing the best overall experience to our customers. How do you work as part of a larger team?
Advice and answer examples written specifically for an Airline Customer Service Agent job interview.
4. At our airline, teamwork is the key to providing the best overall experience to our customers. How do you work as part of a larger team?
How to Answer
While it may be easy to assume that working as a Customer Service Agent is a solitary job working with customers, the truth is that you'll be working as part of a much larger team within the airline towards one overall goal--to provide the best service possible to all customers. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. In your answer to this question, don't hesitate to give examples of how you've worked as part of a larger team in the past.
Written by Ryan Brunner on March 8th, 2021
Answer Example
"I really thrive working in a team based environment, and that really drew me to applying for this position. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation."
Written by Ryan Brunner on March 8th, 2021