"Having worked in customer service for the last fifteen years, I've sharpened my communication skills. I'm a good listener, often practicing active listening techniques in everyday conversations. For example, when a customer is explaining the type of item or product they are looking for, I repeat what I think I hear to ensure I understand exactly what they are looking for. I always maintain a professional tone in verbal conversations, email communication, or instant messenger applications at work."

"My communication style is straightforward. I'm direct in my communication and typically try to communicate important information face to face first, then follow up with an email recapping the conversation and highlights. I am a good listener and practice many active listening techniques in the workplace. I always maintain a professional and positive tone and never raise my voice or curse in the workplace. I'm bilingual, so I can communicate with a diverse group of people."