How do you build and maintain professional relationships?
Regardless of whether you're behind the scenes working with other employees or more patient or client-facing, you will need to be able to build and maintain relationships to be successful. Syneos Health has been consistently recognized for its strong site relationships, characterized by professionalism, integrity, operational excellence, and dedication to advancing the clinical research profession. Describe your approach and give examples of how you successfully build and maintain relationships with others in the workplace.
"I think all relationships start with a positive first impression. I'm a pleasant and outgoing person, so it's easy for me to meet new people and strike up a conversation. I foster trust by being open and honest, especially with a participant or patient. I answer their questions honestly and to the best of my ability, never misleading or persuading anyone to do something they do not want to do. I genuinely care about others and their well-being, so I go out of my way to ask how they are doing and frequently check in with others to see if I can help support them in any way. Effective communication is the key to building and maintaining all relationships with patients, colleagues, or sponsors."
"I build relationships by getting to know people and being proactive in helping others. I also go above and beyond to show the person how much I value and appreciate them. I'm responsive, striving to answer calls and emails within 24 hours, and if I feel there is a misunderstanding or an issue to be worked through, I'm not afraid to pick up the phone instead of sending another email. Relationships are important, and so is communication. Tone can be lost in an email, so it's often more beneficial to meet someone in person to discuss things or via phone. I maintain relationships through trust and collaboration. Most of the time, we have common goals, and I use that as a foundation of connection."
