Syneos Health Mock Interview
Practice 35 Syneos Health interview questions covering clinical operations, client delivery, and biopharmaceutical expertise.
Question 21 of 35
How would you respond if a participant or sponsor asked you a question you didn't know the answer to?
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
This is a very complex industry, so you will likely encounter a scenario where you're asked a question you don't know the answer to. The interviewer wants to discover more about how you would react when you lack the knowledge necessary to answer a question. Demonstrate to the interviewer that you can acknowledge when you don't know something instead of making it up on the fly and commit to finding that answer and following up with the person timely. Give an example of how you self-help and track down information or how you've found the appropriate person to ask. Telling the person, "I don't know," or "that's not my department," is never appropriate, and the interviewer wants to learn more about your customer service skills and problem-solving approach.
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"As a newer employee, I would have a lot to learn, so I'm sure I will run into a situation where I cannot immediately answer a participant or sponsor's question. I would be honest with the person and let them know I would research the answer and get back to them as quickly as possible. I would never make up an answer and would try to self-help with my available resources, and if I could not locate the answer timely, I would reach out to a colleague or manager to assist."
Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"The participant experience is always my top priority, so if they asked a question to which I didn't know the answer, I would reassure them that I would find the answer as quickly as possible. If I knew it would take me some time to track down the answer, I would be transparent with them and give them a realistic time frame to expect a response or answer. Follow-up is also important to me, and if I committed to finding an answer and getting back to them, I would ensure that I did."
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