How would you handle an angry client?

"As you can see from my resume, I've spent the last three years working in customer relations for a large company. The majority of my interactions were with upset customers. My key to working through these situations is to remain calm and not take things personally. Like the financial world, the insurance business can be life-altering and sometimes stressful. I tried to put myself in the customers' shoes, see things from their perspective, and do my best to ease their worries."

"First and foremost, I would use active listening. A couple of months ago, a very angry customer came onsite to complain about a defective product that cut his hand, even before receiving emergency care. Looking back, my sincere approach and calm demeanor helped de-escalate the situation."