How would you define customer service?

"As the face of the franchise, I'm empathetic, knowledgeable, a trusted resource, and proactive in identifying our client's needs while holding myself accountable for my performance. Over the past five years in my current role in customer service, my mantra has been to create the most personalized experience possible for each person. I have done this by taking the time to get to know the customer and find out their needs and pain points while creating an experience unique to them."

Share your customer service philosophy while aligning your approach with that of Prudential. Elaborate on the client experience you aim to deliver in your interactions and your enhanced communication skills. Detail what above and beyond the call of duty in the line of customer service means to you.