"Back when I first joined my current organization, I took on a long-vacant position with a backlog of work. That included logging daily visitors and calls, and the interim rep only kept brief notes. After training, I realized there was little play between the current workload and the backlog of work. I had some ideas and approached my supervisor with a few of them. We settled on having me log hours from home on our system as remote work overtime. I worked with our IT staff getting our network set up from home and was more than successful in getting caught up in only a couple of weeks."

"Working for a large financial institution, our advisory staff helped cover for each other's vacations, sick days, and personal days. We typically teamed up in groups of three to provide coverage for each other. A couple of months ago, I fielded a call from a colleague's client while she was on vacation. The client had several questions about their finances. I told them their advisor was away on vacation, but I would take the next hour to research their questions and get back to them shortly. That was a very acceptable path of action to the client, and I took the time to get their questions answered quickly."