JCPenney Mock Interview

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Question 11 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."

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