JCPenney Mock Interview
Practice 31 JCPenney interview questions covering retail scenarios, customer service, and merchandising expertise.
Question 18 of 31
Tell me about a time when you made a suggestion requesting change in an organization.
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Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
At JCPenney, we're looking for associates who 'proactively find ways to improve customer experience' and who 'take action with energy and urgency.' We're always looking for the next big idea, and we know that idea may come from any source in our company, including our retail associates. Talk to the interviewer about a time when you suggested a change at work. What was the outcome?
Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.
"A few years ago, I was working for a small family-owned business that had a strong customer base that hadn't really grown in several years. The company didn't have any kind of marketing or PR strategy, and I thought it was really keeping the company growing and achieving its yearly goals. For several evenings after work, I researched marketing plans and implementation strategies, and then I put together a presentation for the owners. They approved my marketing plan, and we implemented it over the next several months. That's one of the things I'm most proud of in my career, so I'm very glad to know that JCPenney values employee feedback and ideas as well."
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