JCPenney Mock Interview

Practice 31 JCPenney interview questions covering retail scenarios, customer service, and merchandising expertise.

WRITTEN BY JORDAN HENRY

QUESTION 2 OF 31

JCPenney's values are grounded in the Golden Rule. How would you apply this value to your own customer service approach?

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

How to Answer

From its founding over 110 years ago, JCPenney has been guided by the Golden Rule: treat others the way you want to be treated. Talk to the interviewer about your own model for customer service and how you would fit the Golden Rule into your own approach.

Jordan Henry

Jordan Henry is a technical and creative writer with experience in career development and resume/cover letter building.

Example Answer

"I love that the Golden Rule is such an important element of the values and mission of the company -- that's such a unique and important approach. I've been in retail for awhile, and one thing I've noticed both as a customer service associate and as a shopper is that the majority of shoppers want to be treated like a unique individual and feel respected and cared for while they're shopping. That's why I'm always looking for ways I can serve my customers, from helping them with their bags to directing them to the exact right thing for all of their apparel and home needs."

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31 JCPenney Interview Questions & Answers

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01 This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours? ~JCPENNEY 02 JCPenney's values are grounded in the Golden Rule. How would you apply this value to your own customer service approach? ~JCPENNEY 03 What do you know about JCPenney? Why do you want to work for us? ~JCPENNEY 04 At JCPenney we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return? ~JCPENNEY 05 We have a strong employee honesty program in place at JCPenney to prevent loss. What would you do if you discovered that a co-worker was stealing product or money? ~JCPENNEY 06 In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills? ~JCPENNEY 07 JCPenney has a strict dress code. Talk to the interviewer about your feelings about having a dress code at ~JCPENNEY 08 The JCPenney brand promise is to provide 'style and value for all.' What does this promise mean to you as a shopper and retail associate? ~JCPENNEY 09 At JCPenney we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us? ~JCPENNEY 10 Tell me 3 qualities you possess that make you a strong fit for this position with JCPenney. ~JCPENNEY 11 Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker? ~JCPENNEY 12 In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift? ~JCPENNEY 13 What would your most recent employer say about your character and honesty? ~JCPENNEY 14 Have you researched our company values? What makes you the best candidate for JCPenney? ~EXPERIENCE 15 Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why? ~JCPENNEY 16 At JCPenney we like to hire strong achievers. Give me an example of a time when you went above and beyond. ~JCPENNEY 17 Do you have any experience with volunteer work? Are you interested in volunteer work with JCPenney? ~JCPENNEY 18 Tell me about a time when you made a suggestion requesting change in an organization. ~BEHAVIORAL 19 What is the most competitive work situation you have experienced? How did you handle it? What was the result? ~JCPENNEY 20 Why is this job with JCPenney right for you at this time in your career? ~CAREER GOALS 21 What type of manager brings out the best in you? ~JCPENNEY 22 How do you handle a situation where your supervisor does not properly communicate information to you? ~COMPETENCY 23 Personality fit is important to us at JCPenney. How would you describe your personality? ~JCPENNEY 24 At JCPenney, we value diversity, inclusion, and equality. What makes JCPenney stand out to you as a great place to work? ~JCPENNEY 25 Describe to me your ideal employer. ~JCPENNEY 26 How can JCPenney motivate you on the job? ~JCPENNEY 27 What are your salary expectations? ~JCPENNEY 28 What do you think about our online presence? ~JCPENNEY 29 What do you hope to learn from this job at JCPenney? ~JCPENNEY 30 Do you have reliable transportation? ~JCPENNEY 31 The JCPenney culture is fueled by the Warrior Spirit. What does this spirit mean to you? ~JCPENNEY

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Jordan Henry

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31 QUESTIONS & ANSWERS · JCPENNEY