Huron Consulting Group Mock Interview
Practice 33 Huron Consulting Group interview questions covering case studies, healthcare analytics, and client problem-solving.
Question 22 of 33
What would you do if a client asked you about a product or service and you were unsure of the answer?
Tips
Example Answer
Example Answer 2
Community Answers
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
Huron Consulting Group is hired for their expertise and you will likely face questions from clients that are outside of your domain from time to time. Having a go-to approach for this scenario is a key customer service skill for consultants to possess. Make sure your answer is polished and shows you are prepared to convince your client that Huron Consulting Group has the information they need even if you don't.
"If I had a client ask me about something that I didn't know enough about, I would absolutely find the answer for them before giving a false answer. I am okay with admitting when I don't know something and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Karrie Day is a certified career coach and strategist with a passion for helping her clients define and reach their professional goals. She offers career advancement services such as brand development, resume writing and critiques, job search strategies,
"I would let the client know that I do not know the answer and express my commitment to getting them the information they need promptly. If the question was related to an area I was responsible for, I would do the research necessary and/or reach out to a subject matter expert for guidance. If the question was related to a product or service outside of my area of expertise, I would use Huron's internal knowledge base to connect with an expert in that area to gather the information needed. If appropriate, I would have them contact my client and I would follow up to make sure that my client was satisfied with the information they received."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 33 Huron Consulting Group Questions
Prepare for Huron's rigorous case interviews and behavioral assessment methods.
Get StartedJump to Question