What would you do if a client asked you about a product or service and you were unsure of the answer?

"If I had a client ask me about something that I didn't know enough about, I would absolutely find the answer for them before giving a false answer. I am okay with admitting when I don't know something and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

"I would let the client know that I do not know the answer and express my commitment to getting them the information they need promptly. If the question was related to an area I was responsible for, I would do the research necessary and/or reach out to a subject matter expert for guidance. If the question was related to a product or service outside of my area of expertise, I would use Huron's internal knowledge base to connect with an expert in that area to gather the information needed. If appropriate, I would have them contact my client and I would follow up to make sure that my client was satisfied with the information they received."