Describe your approach to effectively laying the groundwork for building long-lasting relationships with newer clients.

"I believe that success in any role I've played in my career was due in part to the relationships I've built in those roles. Whenever I have the chance to work with a new colleague or customer, my approach is to create an initial connection with them to build trust. After that point, my interpersonal skills take over through active listening. I use my listening skills to learn about the motivating factors and needs of the person I will be working with, and this helps mold that respect and trust between us even more. I think this approach would be critical in working with new clients regularly here at DDI, and I'd love the opportunity to bring these skills to the table for you."

Share how you respond to the personal and practical needs of your clients' team members while applying DDI's five Key Principles to communicate effectively. Share your approach to providing meaningful, supportive feedback and building trust with their teams. Discuss how you identify what every individual needs to be satisfied and engaged at work while creating an inclusive environment that values every team member's contribution. Lastly, share how you help managers develop strong interpersonal skills to boost engagement.