QUESTION 7 OF 24
How would you handle an upset customer?
You will always run into unhappy customers in the fast food industry. Maybe a customer was upset that you got their order wrong, or is mad that a promotion has ended. If this will be your first job, try to think about a situation where you were dealing with another person who was upset with you and what you did to resolve the conflict.
"I would first keep a smile on my face and not let their anger distract me from offering great customer service. Then I would listen to their problem and repeat it back to them so that they knew I was listening. Finally, I would go above and beyond to make sure that they leave happy."
