Chick-fil-A Mock Interview

Practice 24 Chick-fil-A interview questions covering hospitality, service values, and operational excellence.

Question 7 of 24

How would you handle an upset customer?

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Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.

You will always run into unhappy customers in the fast food industry. Maybe a customer was upset that you got their order wrong, or is mad that a promotion has ended. If this will be your first job, try to think about a situation where you were dealing with another person who was upset with you and what you did to resolve the conflict.

Carly Zucker

Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.

"I would first keep a smile on my face and not let their anger distract me from offering great customer service. Then I would listen to their problem and repeat it back to them so that they knew I was listening. Finally, I would go above and beyond to make sure that they leave happy."

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24Chick-fil-A Interview Questions & Answers

1.How is our business model different than most franchise owned businesses?

2.Why do you want to work at Chick-fil-A?

3.What makes you a good fit for our culture at Chick-fil-A?

4.What makes Chick-fil-A better than most fast food restaurants?

Chick-fil-A Mock Interview

How would you handle an upset customer?

24Chick-fil-A Interview Questions & Answers

1.How is our business model different than most franchise owned businesses?

2.Why do you want to work at Chick-fil-A?

3.What makes you a good fit for our culture at Chick-fil-A?

4.What makes Chick-fil-A better than most fast food restaurants?

5.What is your favorite item off our menu?

6.Can you handle working in a fast pace environment?

7.How would you handle an upset customer?

8.Sometimes we hand out free breakfast sandwiches to our customers, why do you think we do this?

9.What do you think of our advertising campaign?

10.Do you enjoy our chicken?

11.How do you believe we can continue to compete against other new coming fast food restaurants, like Chipotle?

12.Tell me something you read about Chik-fil-A in the news recently?

13.We recently announced an improvement to a recipe on our menu, what was it?

14.If a customer asks you, how can you work for a company that has these religious beliefs, what would you say to them?

15.Have you ever been yelled at by a customer before?

16.Do you have cash handling experience?

17.What do you think we could be doing better at Chick-fil-A?

18.Why do you need this job?

19.Have you ever called off work at your last position?

20.How often do you miss work?

21.Do you follow Chick-fil-A on Twitter? What was our last tweet?

22.What has changed with our chicken sandwich over the last fifty years?

23.Who do you believe are our biggest competitors at Chick-fil-A?

24.Why are we removing unnatural ingredients from our food products?