QUESTION 15 OF 24

Have you ever been yelled at by a customer before?

Being yelled at by a customer is something no one ever wants to experience, but it happens. If you haven't had a job before, think of a time that someone yelled at you and you successfully calmed them down. This is a chance to show the interviewer that you can handle difficult situations and that you are dedicated to delivering excellent customer service.

"At my previous position a customer yelled at me because she was missing a sandwich from her bag. After rechecking the POS, I realized that I had not double checked that bag, she was right. I apologized for my error and told her I would quickly get her the sandwich. I also gave her a coupon for a free sandwich."

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Chick-fil-A Mock Interview

Have you ever been yelled at by a customer before?

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24 Chick-fil-A Interview Questions & Answers