Chick-fil-A Mock Interview

Practice 24 Chick-fil-A interview questions covering hospitality, service values, and operational excellence.

Question 15 of 24

Have you ever been yelled at by a customer before?

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Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.

Being yelled at by a customer is something no one ever wants to experience, but it happens. If you haven't had a job before, think of a time that someone yelled at you and you successfully calmed them down. This is a chance to show the interviewer that you can handle difficult situations and that you are dedicated to delivering excellent customer service.

Carly Zucker

Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.

"At my previous position a customer yelled at me because she was missing a sandwich from her bag. After rechecking the POS, I realized that I had not double checked that bag, she was right. I apologized for my error and told her I would quickly get her the sandwich. I also gave her a coupon for a free sandwich."

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