Chegg Mock Interview
Practice 35 Chegg interview questions covering edtech operations, product strategy, and student engagement.
Question 24 of 35
What would you do if a student asked you a question that you didn't know the answer to?
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Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.
Although Chegg expects their tutors to have done well in their tutoring subjects, no one is perfect. This situation may happen to you, and it is okay to admit that you don't know. It would be wise to seek out the answer, but showing some vulnerability and admitting you don't know also communicates that everyone is learning, growing, and a work in progress. Follow up with your student to show that you heard their question and were curious enough to seek out the answer.
Carly Zucker is an Instructional Designer who creates online training and classes for university and K-12 students.
"I would not tell them, 'I don't know, next question.' I would instead tell them that I needed a moment to look into it and research the question. If the research took too long, I would move to the next question and follow up with them after the session."
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