Charles Schwab Corporation Mock Interview
Master 35 Charles Schwab interview questions covering client service, financial acumen, and regulatory knowledge.
Question 24 of 35
How do you deal with client rejection or objections?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
In wealth management, rejection and objections come with the territory. Your interviewer is interested in your EQ (emotional intelligence) and whether this affects you or if you take it in stride. Share how you manage, perceive, and bounce back from rejection.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I love the quote by Tom Hopkins that says, 'Begin always expecting good things to happen.' This quote encompasses my approach to sales and even client rejection. I know that my offering is better than the rest, and I stand behind my work and maintain integrity in everything I do. The 'right' client will see these qualities and be willing to hear me out at the very least. When I hear the word 'no,' I understand 'not right now.' No is not forever, and I will continue to massage even the 'no' relationships until they turn into a yes!"
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"To be a successful professional in the wealth management industry, I must rely on my reputation, referrals from others, and professional follow-up. I vow to remain professional no matter how a customer rejection might make me feel. I am a positive person by nature, so when rejection comes my way, I ask more questions to see if I can find the true source of the objection."
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