At Bath and Body Works we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

"If this happened, my first concern would be reinforcing Bath and Body Works' customer service reputation and protecting the relationship with this customer. I would make sure the customer wasn't hurt, and I would comfort and assure the customer that no harm was done. If I can make him/her laugh and break the tension, that would be a win. I would then help him/her find the right product, and try to turn the situation into a sale and a happy Bath and Body Works customer who walks away feeling good about the brand."