Discuss a time when you used common sense to solve a problem.
The hiring managers at Bank of America want to know about a situation where you used good judgment to solve a work problem. The goal of your response is to assure the decision-makers that you approach issues with care and logic. The decision-makers should envision you using good judgment in the workplace.
Avoid giving a vague response like, 'I use good judgment and strong logic all the time! If you hire me, I will make decisions that are good for the company.' Although the hiring managers at Bank of America will be happy to hear that you plan to make wise decisions, this type of response fails to give a measurable example of your logic in action.
Behavioral-based interview questions that begin with 'Discuss a time when...' are best answered using the STAR method. STAR is an acronym for Situation, Task, Action, Result.
Give a work-related story example that showcases your logic and reasoning abilities. Share a brief overview of the problem you faced, discuss the pros and cons of each decision you could have made, and tell the hiring managers why the solution you chose was the best. Be sure to include details of the positive impact you generated for your employer by using strong judgment.
In your Bank of America HireVue interview, you may be given interview questions in the form of text or the form of a pre-recorded video by a Bank of America hiring manager. The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on the parameters set by Bank of America, the HireVue platform will generally give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
"(Situation & Task) We use a cloud-based ticketing system at Company XYZ. We recently encountered an issue that caused the system to be down for an extended period. I knew this downtime would greatly impact our clients, and I wanted to help avoid further damage. (Action) I built a quick access database that we could use to store the ticket information until the system was restored. (Result) As a result, we recovered nearly 80% of the service tickets that came in, successfully avoiding numerous client service complaints. The service team was thrilled with how quickly I jumped into action and resolved a pending client-service disaster."
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