Discuss a time when you received critical feedback.
It can feel challenging to receive criticism in the workplace, especially from your leader, who you want to impress. The decision-makers at Bank of America want to know how you react in the face of criticism. The goal of your response is to show that you can hear criticism, respond professionally, learn from the feedback, and willingly take action to make improvements.
Avoid discussing a time when you received criticism about your character. Instead, consider providing an example where you received feedback on your skill level and were able to make noticeable improvements. Also, avoid discussing criticism around skills that are a must-have for the role.
This question is another way for the hiring managers at Bank of America to ask about your most significant weaknesses. For this reason, be sure to give a clear example of a time when you received critical feedback on an important skill.
Using the STAR method, clearly outline the scenario and how you worked hard to improve. Be sure to highlight what you learned from the situation and spotlight how this criticism helped you improve your quality of work. Your response should end on a positive note about a lesson learned and how this lesson has boosted your career or work performance, benefitting Bank of America when they hire you.
In your Bank of America HireVue interview, you may be given interview questions in the form of text or the form of a pre-recorded video by a Bank of America hiring manager. The average HireVue interview takes approximately 30 minutes to complete. This one-way video interview typically includes 3-5 questions. Depending on the parameters set by Bank of America, the HireVue platform will generally give you 30 seconds to prepare a response and up to 2 minutes to answer each question. It's important to note that HireVue stops recording as soon as your time limit is up, so it's better to run under time than overtime.
"(Situation) Last year, while working as the research analyst for Company XYZ, my director sat me down during my performance review and asked that I submit my weekly documentation faster than I had been. I agreed with his feedback. I knew that I preferred working on other tasks and less on typing up reports. (Task) I understood that timely reporting was critical to the success of our projects. (Action) I started to time block my calendar, giving myself three 20-minute time slots every day to complete my documentation. I set the time and did the work with no excuses. (Result) Eventually, the documentation became a natural part of my workflow. Now, my documentation is detailed, and my reporting is consistently on time."
